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Low
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Response within 6 business days: Issue does not affect the user’s ability to perform their duties.
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Medium
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Response within 3 business days: Issue has an acceptable, user-friendly workaround and the resolution of the issue is not urgent.
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High
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Response within 2 business days: A workaround exists, but the workaround is unfriendly or the urgency of the resolution of the issue is urgent and important but not critical.
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Critical
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Response within 8 working hours: can not operate the full solution: Issue need urgent resolution, because the system or a module of the system cannot be used or is not functional and no feasible workaround exists.
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