User support is included in the annual license fee for BluePrintBI. We support our clients from the outset, believing that support goes beyond attending to queries and is more about helping our clients build a better business.
Our support method involves the up-skilling of an employee at the organisation in question, who becomes the Super User for the system. All future technical queries, training and methodology advice is channelled to the end users through this employee. This allows for a scalable and sustainable method of knowledge transfer for the solution.
Our support offering is as follows:
- Super user training
Video tutorials highlighting & demonstrating major screens within the system
Detailed screen-shot based user manual available to all users
Dedicated application & technical support to super users from BluePrintBI consultants through blueprintbi.com and on Skype
Please find below the First-Line Client Support Process that is followed for all client queries, as well as the Rules for Engagement